Welcome to the Academy! You are just a few clicks away from becoming the best of the best. Getting started is as easy as 1, 2, 3. If you are ready to learn and grow, then let's go!
Step 1: Simply click on the sign up button below and let us know your details.
Step 2: Click on the Course Catalogue button to the left and select the curriculum for your position. Peruse all of the exciting industry programs available to you.
Step 3: Sign up for a workshop and get ready to excel in your current role and prepare for career advancement.
Now you are ready to become the best you can be, provide service beyond the expected, and watch as client satisfaction leads to increased revenues, the Academy provides the tools you need to make this happen.
The Academy is excited to offer an amazing opportunity to learn from the most connected individual in the business center industry, Viveka von Rosen. Viveka is a successful entrepreneur, a nationally renowned IA Certified LinkedIn expert and trainer, as well as social media speaker. She is listed in the top three as a "LinkedIn Expert,” and "LinkedIn Trainer" out of 40 million users.
Don't miss your chance to learn social media strategies that will take your business to next level and truly separate your offering from the rest of the pack. Here is a small sample of what you will take away from this session:
·Learn the best social networking sites for connecting with your target market;
·Develop a social media marketing plan that attracts the right prospect to your center;
·Create an identity that will drive business to your door;
·Reduce client acquisition costs by generating your lead flow.
Keeping Your Clients Accountable…Keeping What You Have Earned!
·Have you set yourself up for bad collections? Learn the best practices for agreement terms and conditions as well as creating solid policies for the center and the client.
·Discover how to effectively work through the 5 most challenging collection scenarios to keep the revenue you worked so hard to secure.
·Know when to move from “nice manager mode” to “serious collection mode.”
Confident, Caring, in Charge – Developing Center Leadership
Part 3-Team Encouragement – A Simple Process that will Make All the Difference in Differentiating Your Center. Learn how to develop customer service champions
