Course catalogue

I Wasn’t Prepared for That – No Nonsense Approach to Handle any Center Situation

·�������� Tackle decisions that involve business knowledge, abstract reasoning, uncharted possibilities, and important outcomes.

• Recognize issues, problems, or opportunities and determine what action is needed and deliver the appropriate solution.
• Create relevant options for addressing problems/opportunities and achieve desired outcomes.
• Bring your tough problems to this session and leave with the right center solution.

Cross Cultural Center Communication – The Key to Creating a Client Centric Center

·�������� 7 steps to creating a custom communication for any culture.

·�������� Team member skills that all need to know when dealing with a foreign client.

·�������� Cultural differences that could kill the deal.

Making Concession Count – Creating a Roadmap for Successful Negotiations

·�������� 3 mistakes most managers make that leave money on the table.

·�������� The key to eliminating unnecessary discounting.

·�������� Tangibalize your added value services to level the playing field.

Edging out the Competition – How to Become the Center of Choice

·�������� Surpass the competition by delivering important and relevant value at each touch point.

·�������� Top of mind benefits to WOW your prospect into signing.

·�������� Emotional and physical factors that could lose the deal for you.

Director of 1st Impressions – The Secret to Client Acquisition and Retention

·�������� Convert more prospects by creating a custom center experience.

·�������� 5 steps to creating client loyalty in your center.

·�������� Key service opportunities that most team members miss.

Achieving Break Through Profit: The Keys to Increasing Service Revenue

·�������� 3 easy steps to triple your meeting room revenue.

·�������� Additional billable services that your client is asking for.

• Industry best practices for launching a new product or service.

Masters – Creating the Confidence to Close – How to Ask for and Secure the Agreement

·�������� The secret to delivering a compelling “call to action” that converts prospects to clients.

·�������� Key closing techniques that will double your acquisition rate.�

Gain more clients by eliminating confidence barriers.

Presenting High Probability Custom Proposals – Three Elements to Securing a Winning Proposal.

·�������� The 3 steps to winning the deal at a higher price than your competitor.

·�������� Communicate a unique and clear solution to the prospect’s problem and they will convert.

·�������� Incorporate our “Secret Weapon” to ensure a strong, positive, and professional proposal to win more business.

Masters -� Transition from Telephone to Tour Every Time – Double Your Conversion Rate

·�������� Learn 3 things you can do to increase your conversion rate by 50%.

·�������� Powerful discovery questions that will maximize your sales opportunities.

• Can’t close ‘em if they never call back…a message so compelling that the prospect must return your call.