Course catalogue

The Academy has customized classes for all Center positions. Our blended learning approach provides self paced, interactive web conferences and instructor led workshops. Simply click on the title that best represents your position and view the curriculum available to you. Be sure to check out the e-learning and software training to ensure you do not miss any opportunities to learn new skills.

Catalog

Center Manager

Sales Manager

Client Service

Receptionist

e-Learning

Software Training

Test Class

2009 Masters Web Series

2009 Director's Series

Pro Series

Leadership Series

	Leadership Series
	Transition from manager to leader and drive team member retention, client loyalty, and center revenue.

Lead or Someone Else Will – Positioning Your Company as a ...

Lead or Someone Else Will – Positioning Your Company as a Leader Ensures Success

Part 3.�� Okay, Now You are the Leader - Use Your New Found Fame to Generate Capital. Learn the right way to promote your company.

Lead or Someone Else Will – Positioning Your Company as a ...

Lead or Someone Else Will – Positioning Your Company as a Leader Ensures Success

Part 1.�� 7 Critical Steps to Position your Company as an Industry Leader. Develop a plan to increase your exposure and dominate your market.

Confident, Caring, in Charge – Developing Center Leadershi...

Confident, Caring, in Charge – Developing Center Leadership

Part 2-Inspire a Shared Vision to Lead Your Team to Victory. Learn how to develop a team that acts like a business owner.

Lead or Someone Else Will – Positioning Your Company as a ...

Lead or Someone Else Will – Positioning Your Company as a Leader Ensures Success

Part 2.�� Without the Team, the Center is Just 4 walls – HR Best Practices that Create Customer Service Champions.

	Confident, Caring, in Charge – Developing Center Leadershi...
Confident, Caring, in Charge – Developing Center Leadership Part 3-Team Encouragement – A Simple Process that will Make All the Difference in Differentiating Your Center.� Learn how to develop customer service champions

Confident, Caring, in Charge – Developing Center Leadershi...

Confident, Caring, in Charge – Developing Center Leadership

Part 1-Challenge the Process to Optimize Center Performance. Learn how to look for new ways to improve center processes.

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