The Academy has customized classes for all Center positions. Our blended learning approach provides self paced, interactive web conferences and instructor led workshops. Simply click on the title that best represents your position and view the curriculum available to you. Be sure to check out the e-learning and software training to ensure you do not miss any opportunities to learn new skills.
Ensure your Managers have the core competencies and leadership qualities required for success at your center. Each participant will have core assignments that will quickly increase the learning curve for sales, service, team leadership, technology and operational competencies. Obtain consistency in the manner in which Managers adhere to company wide center standards, manage financial performance, perform operational procedures, and utilize a consultative sales approach for center success
Overloaded with e-mails? voicemail? paperwork? clutter? Here are useful tips that help get you organized, handle the important tasks, and set up a plan to avoid the pitfalls of information overload at the office.
Do you have an effective Elevator Speech? Learn to create one, using a brief description of what you do and for who. Desribe how you offer value, benefits, and quality to your customers in a short, concise manner. To be successful in selling your services, you must let people know who you are and what you do, presenting the information in such a way they simply cannot say, “Thanks, but no thanks.” This session is either a 4 hour instructor led workshop or a 1 hour webinar with pre-work.
Live session is $150.00 per person.
Webinar is $49.99 per person or $99.99 per center.
Negotiating and closing are more than something that happens at the end of a telephone call or center tour. The process starts before you meet with the prospect. Learn the art of handling negotiating and closing as a process, not an event, in order to gain the prospect’s business and create a win-win solution.
This is a 4 hour instructor led workshop.
Consider the meaning of value from the client's point of view. Learn to identify and respond to service opportunities that increase the worth of your services so you help clients succeed in their jobs. Join us as we explore ways to add value, eliminate barriers, build credibility, and respond to client needs in ways that build lasting relationships - and additional revenues for your center! This session is either a 4 hour instructor led workshop or a 1 hour webinar with pre-work.
Live session is $150.00 per person.
Webinar is $49.99 per person or $99.99 per center.
Learn directly from the IT professionals on how to understand your center technology, trouble shoot network problems and effectively present your technology solutions to prospective clients.
Develop a clear sense of your own personal style and create a company image to reflect your business standards and ethics. Build a brand that creates confidence, presence, visibility and differentiates you from competitors.This session is either a 4 hour instructor led workshop or a 1 hour webinar with pre-work.
Live session is $150.00 per person.
Webinar is $49.99 per person or $99.99 per center.
Creating a Memorable Experience – Being fully prepared to sell successfully, every time you have the opportunity to sell, sets winning organizations apart from ordinary organizations.Ensure your center is prepared to demonstrate, provide proof of and reinforce the professional and competent image you have strived to project.
Session can either be a web conference or 1/2 day live workshop.
