The Academy has customized classes for all Center positions. Our blended learning approach provides self paced, interactive web conferences and instructor led workshops. Simply click on the title that best represents your position and view the curriculum available to you. Be sure to check out the e-learning and software training to ensure you do not miss any opportunities to learn new skills.
Driving Revenue Through Exceptional Service Delivery
Course author: Academy Curriculum Committee
Description:
Designed to introduce the topic of “Client Loyalty” to the equation of retention, this course provides an in depth look at what makes the consumer a “loyal” consumer. Just what does it takes to move a client from satisfied to loyal? Come prepared, as the class discussion will revolve around customer service expectations, success stories and areas of opportunity at the center and organizational level. This is a full day instructor led workshop.
