The Academy has customized classes for all Center positions. Our blended learning approach provides self paced, interactive web conferences and instructor led workshops. Simply click on the title that best represents your position and view the curriculum available to you. Be sure to check out the e-learning and software training to ensure you do not miss any opportunities to learn new skills.
No longer is it good enough to provide a quality product at a fair price. Learn how to differentiate your center by providing distinct and memorable client and prospect experiences. You must attract your prospects and clients by staging experiences for them. Learn how to create a memorable experience to gain more customers to partner with your organization.
This is a 4 hour instructor led workshop.
Examine the buyer (both the individual consumer and the organizational agent) as problem solver. Topics include center specific marketing strategies; buying decision processes and economic factors that influence behavior in the marketplace. Examines principles, theories, models and research techniques related to successful marketing practices, locally and globally. Focus will be on market analysis; sales strategies; sales presentations; and creating and administering a sales program.
Designed to introduce the topic of “Client Loyalty” to the equation of retention, this course provides an in depth look at what makes the consumer a “loyal” consumer and just what it takes to move them from satisfied to loyal. Come prepared, as the class discussion will revolve around customer service expectations, success stories and areas of opportunity at the center and organizational level. This is a full day instructor led workshop.
Price will play an important part in the customer's buying decisions, but other factors – such as features, customer support and quality, can easily make up for this.Even more, work to increase the perception of the value your products and services deliver. Show your market why you offer more value than your competition.
Negotiating and closing are more than something that happens at the end of a telephone call or center tour. The process starts before you meet with the prospect. Learn the art of handling negotiating and closing as a process, not an event, in order to gain the prospect’s business and create a win-win solution.
This is a 4 hour instructor led workshop.
Developing a consistent, value based, consultative sales approach is vital to your center's success. Learn how to demonstrate your products and services by combining your unique personality and interpersonal skills in a way that makes prospects want to buy from you. Become a consultant who shares knowledge and gathers data in order to partner with your prospects - show them why YOU are the answer to their office and service needs.
This is a full day instructor led workshop.
A full day workshop designed to better prepare managers to make the right decisions during centre situations.This course will help managers tackle decisions that involve business knowledge, abstract reasoning, uncharted possibilities, and important outcomes.
