The Academy has customized classes for all Center positions. Our blended learning approach provides self paced, interactive web conferences and instructor led workshops. Simply click on the title that best represents your position and view the curriculum available to you. Be sure to check out the e-learning and software training to ensure you do not miss any opportunities to learn new skills.
Learn directly from the IT professionals on how to understand your center technology, trouble shoot network problems and effectively present your technology solutions to prospective clients.
Develop a clear sense of your own personal style and create a company image to reflect your business standards and ethics. Build a brand that creates confidence, presence, visibility and differentiates you from competitors. This session is either a 4 hour instructor led workshop or a 1 hour webinar with pre-work.
Live session is $150.00 per person.
Webinar is $49.99 per person or $99.99 per center.
Learn from the industry experts about technology available today to provide Internet management, automate the sales and billing process and provide additional revenue streams through desktop technology support.
Designed to introduce the topic of “Client Loyalty” to the equation of retention, this course provides an in depth look at what makes the consumer a “loyal” consumer. Just what does it takes to move a client from satisfied to loyal? Come prepared, as the class discussion will revolve around customer service expectations, success stories and areas of opportunity at the center and organizational level. This is a full day instructor led workshop.
