ALLIANCE Academy Events
The ALLIANCE Academy provides instruction through different tools and outlets. Because we understand that you are busy but want to get ahead, we offer sessions that can suit everyone's varying schedules. Get your training through Webinars, workshops, classes, assignments, reinforcement programs, live SuperSessions, and private consultative services.
Check back often for the most up-to-date event listings.
The 2009 Business Center Performance Optimization Series
The 2009 Master Optimization SeriesIndividually unique class presentations to be held on January 14, February 11, April 8, May 6, July 8, August 5, October 7, November 11 and December 9.
Presentation Title:Edging out the Competition - How to Become the Center of Choice
Date: Wednesday, April 8, 2009 from 12:00pm - 1pm EST
Presentation Description: Surpass the competition by delivering important and relevant value at each touch point.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
Presentation Title
Presenting High Probability Custom Proposals - Three Elements to Securing a Winning Proposal
Date: Wednesday, May 6, 2009 from 12:00pm - 1pm EST
Presentation Description: Master the three steps to winning the deal at a higher price than your competitor.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
Presentation Title: Making Concessions Count - Creating a Roadmap for Successful Negotiations
Date: Wednesday, July 8, 2009 from 12:00pm - 1pm EST
Presentation Description: Understand and avoid the three mistakes most managers make that leave money on the table.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
Presentation Title: Creating the Confidence to Close - How to Ask for and Secure the Agreement
Date: Wednesday, August 5, 2009 from 12:00pm - 1pm EST
Presentation Description: Learn and master the secret to delivering a compelling "call to action" that converts prospects to clients.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
Presentation Title: Cross Cultural Center Communication - The Key to Creating a Client Centric Center
Date: Wednesday, October 7, 2009 from 12:00pm - 1pm EST
Presentation Description: Master the seven steps to creating a custom communication for any culture.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
Presentation Title: Achieving Break through Profit: The Keys to Increasing Service Revenue
Date: Wednesday, November 11, 2009 from 12:00pm - 1pm EST
Presentation Description: Learn and employ three easy steps to triple your meeting room revenue.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
Presentation Title: I Wasn't Prepared for That - A No-Nonsense Approach to Handle Any Center Situation
Date: Wednesday, December 9, 2009 from 12:00pm - 1pm EST
Presentation Description: Tackle decisions that involve business knowledge, abstract reasoning, uncharted possibilities, and important outcomes.
Presenter: Karen A. Condi
Format: Interactive Webinar (60 minutes)
Fee: US$59.00 per connection
Click here to register
The 2009 Leadership Optimization Series
Presented by Karen A. Condi
All Sessions are one hour and start at 12PM EST
Each Series is a $150.00 investment per connection; each Session is a $59.00 investment per connection.
There are two series, each made up of three individually unique class sessions. The themes of the two series are: Developing Center Leadership and Positioning Your Company as a Leader Ensures Success
Series I: Confident, Caring, in Charge: Developing Center Leadership This Academy series is designed to assist Managers in furthering their ability to lead the team to get extraordinary things done in tough economic times. This program is about having the courage and spirits to move from whatever place you're in to make a significant difference in your company. Students will become the transformative leaders in the OBC industry today and tomorrow.
Session 1: Challenge the Process to Optimize Center Performance
Date: Wednesday, March 11, from 12:00pm - 1pm EST
Presentation Description: Determine if current policies and procedures still benefit your center. Assess current marketing material and channels to strengthen your company message. Click here for the brief podcast about this session.
Click here to register
Session 2: Inspire a Shared Vision to Lead Your Team to Victory.
Date: Wednesday, March 18, from 12:00pm - 1pm EST
Presentation Description: Learn how to motivate your team to become owners of their position. Create a plan to share your company mission and create a vision specific for your center and team.
Click here to register
Session 3: Team Encouragement: A Simple Process that Will Make All the Difference in Differentiating Your Center
Date: Wednesday, March 25, from 12:00pm - 1pm EST
Presentation Description: Engage each team member to their fullest potential to ensure center success. Create an environment whereby happy team members create happy clients.
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Series II: Lead or Someone Else Will: Positioning Your Company as a Leader Ensures Success
Session 1: Critical Steps to Position your Company as an Industry Leader
Date: Wednesday, June 10, from 12:00pm - 1pm EST
Presentation Description: Learn proven method for promoting your company to your target markets. Develop a consistent strategy to keep all media types informed of your successes.
Click here to register
Session 2: Without the Team, the Center is Just 4 walls: HR Best Practices that Create Customer Service Champions
Date: Wednesday, June 17, from 12:00pm - 1pm EST
Presentation Description: Create the "Team Difference" in your center that will drive client acquisition and retention. Incorporate a center accountability program that will make your center run like a fine tuned machined.
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Session 3: Okay, Now You Are the Leader - Use Your Newfound Fame to Generate Capital
Date: Wednesday, June 24, from 12:00pm - 1pm EST
Presentation Description: Leverage your exposure to find new sources of center capital. Learn what investors are looking for in a new venture and tailor your package for future capital.
Click here to register
The 2009 Director Optimization Series
Presented by Annette Reizburg
All Sessions are one hour and start at 12PM EST
Each Series is a $150.00 investment per connection; each Session is a $59.00 investment per connection.
Presentation Title : The Customer comes Second...WHAT???
Date: Wednesday, July 29, from 12:00pm - 1pm EST
Presentation Description: Lead your team to become customer service champions that ensure the client continues to be your client. What you don't know could kill your business. Discover 10 ways to make your people feel that they're working with you, not for you.
Click here to register
The 2009 Industry Pro's Optimization Series
Presented by Various Industry Professionals
All Sessions are one hour and start at 12PM EST
Each Session is a $59.00 investment per connection.
Presentation Title: Size Matters...But Performance Is KING! - Succeeding through Market Changes
Presenter: David Middleton
Date: Wednesday, April 15, from 12:00pm - 1pm EST
Presentation Description: Win the war by focusing on your successes. Reposition your dialogue to make price less of a factor. Learn strategic methods to increase your bottom line. Click here to listen to a short podcast preview.
Click here to register
Presentation Title: Three Pillars of Successful Social Media Marketing: Promote Your Business in an Interactive and Engaging Way
Presenter: TBD
Date: Wednesday, July 15, from 12:00pm - 1pm EST
Presentation Description: Five social networking sites for connecting with your target market. Social Media Marketing Plan that attracts the right prospect to your center. Declare an identity that will drive business to your door.
Click here to register
Presentation Title: SHARPen Your Center: Introducing a New Standard in Center Services
Presenter: Milt Ward
Date: Wednesday, August 12, from 12:00pm - 1pm EST
Presentation Description: Innovative solutions that every client needs and will buy. New revenue sources that immediately impact the bottom line. Keep the revenue coming in even after the move out.
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Presentation Title: Financing Your Business: Using Real Estate in a Financial Downturn
Presenter: Cushman & Wakefield
Date: Wednesday, November 18, from 12:00pm - 1pm EST
Presentation Description: Strategic tactics for any lease renegotiation. Get the inside scoop on how to negotiate the best deal for your next center. Learn from a broker on how to deal with a broker to get the best deal.
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Presentation Title: The Single Most Successful Sales Resource: Making Your Company more Profitable, Productive, and Competitive
Presenter: TBD
Date: Wednesday, December 16, from 12:00pm - 1pm EST
Presentation Description: Explore the most popular CRM's for the center. Learn key advantages to choose the best solution based on functionality, integration, and cost. Understand, anticipate, and respond to your clients needs in a consistent way across all channels of communication.
Click here to register
