Arm your business with the arsenal of tools to maximize center revenue and enhance business success.

March 13 & 14, 8:00AM - 5:00PM
Driving Revenue through Exceptional Service - Building Customer Loyalty
Receive 1 credit towards the team member certification program in Sales/Marketing.

Industry Trainer Susan Smith will share the secrets of developing a strategic communications program that is proven to increase center revenue and customer loyalty.

Her interactive approach includes developing and articulating the unique value points of each team member, the center and client base; creating a needs assessment analysis to better understand client needs; tailoring team members approach to meet, deliver and exceed client expectations.

Students who complete the San Francisco SuperSession will:

• Understand customer service expectations and turn their satisfaction into truly loyal and service-consuming customers;
• Develop a communications strategy to undertake thorough needs assessment analyses to better understand what existing and future clients require, and then tailor your team to meet, deliver, and exceed expectations;
• Allow your clients to truly trust your team to run their office by developing client relationships based on consistent excellence, competence, and credibility;
• Develop and enhance your center leadership skills to motivate all team members to strive for excellence in every client interaction;
• Increase revenue and impact your bottom and line by turning every office and service sales opportunity into a close;
• Sharpen your competitive advantages in an increasingly aggressive market.

The full program is available here.

Training schedules are the same on both days in order to accomodate all team members.

The ALLIANCE Academy will also offer private consulting sessions.

Don't miss this exciting opportunity to empower your center and earn credits towards certification.

The Academy SuperSession will be hosted by the Bay Area's largest business center operator, Pacific Business Centers.

Pacific Business Centers
3478 Buskirk Avenue
Suite 1000
Pleasant Hill, CA 94523
Phone: (925) 746.7100