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Process for Team Members

The accreditation program for team members works as follows:

  • Center team members receive a Certificate of Completion for each of the training courses required for their specific position.
  • Upon completion of all required courses, the team member receives accreditation for completion of the Academy program.
  • The team member's accreditation then drives the center's Certificate of Service, which ensures that a high level of service standards has been met.

The center certification will then activate the center's ability to be rated on a uniform basis among other centers on a global basis.

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